At Shailkala, we value your support and commitment to promoting inclusive arts and cultural development. We are committed to handling all transactions with integrity and transparency. Please review our policies regarding donations, event registrations, and merchandise purchases below.

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Donations

1. Refund Policy for Donations

All donations made to Shailkala are final and non-refundable. As a non-profit organization, your contributions are utilized promptly to support our programs and outreach initiatives. If you believe there was an error in your donation, please contact us within 15 days of the donation date. We will review your request on a case-by-case basis.

2. Recurring Donations

If you have opted for a recurring donation and wish to cancel future payments, please notify us at least 10 days before the next scheduled donation. We will ensure the cancellation is processed without further charges.

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Event Registrations & Ticket Purchases

1. Cancellation Policy

For events or ticketed programs hosted by Shailkala, cancellations must be made at least 7 days before the scheduled event to qualify for a refund. Refund requests made after this period may not be honored due to logistical and operational arrangements.

2. Refund Process

To request a refund for an event or ticket purchase, please contact us with your booking reference. Once approved, refunds will be processed within 10 business days to the original payment method.

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Merchandise Purchases

1. Return & Exchange Policy

If you’ve purchased merchandise from Shailkala, returns and exchanges are accepted within 30 days of purchase, provided items are unused, in original condition, and with all tags intact. Return shipping is the responsibility of the customer unless the product is defective or incorrect.

2. Refund Process for Merchandise

Once we receive and inspect the returned item, your refund will be processed within 10 business days to your original payment method. For exchanges, replacement items will be dispatched within 5 business days, subject to availability.

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Contact Us

For any queries regarding our refund, return, and cancellation policies, please reach out to us at:

Shailkala
New Chakhuwala Dehradun Uttarakhand India 248001
Phone: 8077554790, 9412902951

Email:swarshakti@gmail.com

We are committed to resolving concerns promptly and ensuring your satisfaction as we work together to empower communities through the arts. Thank you for your trust and support.